Tuesday, November 29, 2016

4 Things About Subway That Impressed Me

1. The power of choice and customization

I really like restaurants (and other products and services) that allow their customers to choose and customize what they will get. In Subway, they allow the customers to choose everything – the flavour of the Sub, the bread to be used, the size, the extras, the veggies, the sauce and whether to make it a meal or not. This works, I think, because when there is more freedom, the customers become more involved in the process. When there is more involvement, there is more fun. Plus it comes rare too as not too many restaurants (and other products and services providers) offer this.

2. Fresher and healthier ingredients

That night, I was actually looking for a new and healthier option. (I think I’ve memorized all the restaurants inside Robinsons Galleria already). So even though Subway is an overpass away from the mall, I pursued it.

Subway actually became a perfect choice for what I was looking for that night. Looking for something new? Check! Looking for something healthier? Check! It is Subway’s brand promise actually – eat fresh and healthy. Subway provides a better alternative for those who are already sick and tired of the run-of-the-mill (and sometimes unhealthy) choices.

3. Simple and organized ordering system

From the starting point to the cashier, Subway’s ordering counter makes sure that the customers are guided in every step of the way. First, I was made to choose the flavour – I tried Steak and Cheese. Second, the bread – White Italian for me. Third, the size – 6 inches. Fourth, I have to choose the extras – I said yes to cheese. Fifth, the veggies – I chose all. Sixth, the sauces – I chose Southwest and Honey Mustard because I like it spicy and sweet. (Customers are allowed up to two sauces of choice.) And lastly, I upgraded it to meal – I chose Lay’s over chocolate chip cookies. And I chose iced tea for drink. I really like that I am also the one who will get my drink from the dispenser.

4. Very friendly crew members

Well, they have to because patience is much needed when there is more customer involvement in the ordering process. Some customers may change their minds too easily and ask too many questions – just like me. But they were all so polite and accommodating.

Kudos to the people behind bringing Subway to the Philippines!

No comments:

Post a Comment